Orders & Delivery

Delivery

Q: When will I get my order?

Usually, it takes 2 business days to ship an order. The shipping time depends on your location

Q: My order should be here by now, but I still don't have it. What should I do?

 

 

 

 

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  •  Ask your local post office if they have your package

  •  Stop by your neighbors in case the courier left the package with them 

     If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@faithfulwalls.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 7 days of receiving your order, and we will work with you to find a solution.

Orders

Q: How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@faithfulwalls.com. 

Q: I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@faithfulwalls.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

Q: What’s your return policy?

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 7 days of receiving your order, and we will work with you to find a solution.

Q: Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@faithfulwalls.com with photos of wrong/damaged items and we’ll sort that out for you.

Q: Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@faitfhfulwalls.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!